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Delivering Exceptional Customer Service Workshop

EVENTS, NETWORKING, PROFESSIONAL DEVELOPMENT

Tuesday, May 14, 2013
8:00 AM – 8:30 AM Registration
8:30 AM – 10:30 AM Program

200 South Broad Street
Suite 700

Philadelphia, PA 19102
Join us to hear the best techniques on how to connect with your clients and deliver exceptional customer service. This workshop will focus on methods to reduce miscommunication, make your customers feel important and appreciated, and deliver your company’s competitive edge.

Panelists:
Michael Mclaughlin, Director of Mass Business Marketing and Premise Sales, Verizon 
Domenic Nigro, Owner, Nigro's Auto Body & Winner of GPCC's 2013 Customer Service Excellence of the Year Award
Scott Young, President, Temple Solutions
Moderated By: Katie Iorio Martin, President and Partner, Dale Carnegie Training of Philadelphia and Allentown PA

For more information on Small Business Week, visit: www.greaterphilachamber.com/smallbizwk

You might also be interested in attending, Creating Contagious Content for Your Business on May 17. Featuring New York Times bestselling author and Wharton Professor, Jonah Berger. Berger is an expert on social epidemics, and how products, ideas, and behaviors catch on and become popular.

Fees

Individual Ticket
Free
Non-Member Individual
$35.00

Registration

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Registration/Cancellation Policy:
Pre-registration is necessary, availability is not guaranteed for walk-ins. Payment is required upon registration/entrance. No refunds will be given one week prior to program/event. Substitutions may be made. Tickets will be held at the door. Reserved seating for tables of 10 only. Please advise your guests that tickets will be held at the door under your company name.

Attendee Policy:
GPCC programs are privately sponsored events with a structured format. No demonstrations or other disruptions will be tolerated. Violation of this policy may result in the attendee's removal from the premises without refund, in addition to possible legal remedies.

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